Privacy Policy

1 Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our services.

Information You Provide

• Account Information: Name, email address, phone number, shipping address
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Order Information: Products purchased, order history, preferences
• Communications: Messages, inquiries, and feedback you send to us
• Consultation Information: Health goals, wellness objectives, and related information shared during consultations (educational purposes only)

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, links clicked, search queries
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze usage patterns

2 How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Service Delivery: Process orders, fulfill shipments, and provide customer support
• Communication: Send order confirmations, updates, educational content, and respond to inquiries
• Personalization: Tailor content, recommendations, and educational materials to your interests
• Security: Detect and prevent fraud, abuse, and security incidents
• Analytics: Understand how users interact with our services to improve functionality and user experience
• Marketing: Send promotional communications (you can opt out at any time)
• Legal Compliance: Comply with legal obligations and enforce our Terms of Use

3 SMS Communications & Consent

If you choose to provide your phone number and opt in to receive text messages from Maddox Research LLC, you are providing express consent to be contacted via SMS.

How SMS Consent is Obtained

We may obtain your consent through:

• Website opt-in forms
• Account registration forms
• Checkout or order forms
• Written or digital consent checkboxes
• Customer support interactions where SMS updates are requested

How We Use SMS

If you opt in to receive SMS messages, we may send messages such as:

• Appointment reminders
• Order confirmations and shipping updates
• Account notifications
• Customer support communications
• Marketing and promotional messages (only if you separately consent to marketing messages)

Message frequency may vary. Message and data rates may apply. You can text HELP for assistance or reply STOP at any time to opt out. After opting out, you will no longer receive SMS messages unless you re-subscribe.

Phone Number Privacy

We do not sell, rent, or share your phone number or SMS consent data with third parties for their marketing purposes. Phone numbers and personal data are kept stored securely and treated as confidential.

We may use trusted service providers to help deliver SMS messages (for example, secure messaging platforms). These providers are permitted to use your information only to provide services to us and must protect it.

4 How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)
• Shipping carriers (FedEx, UPS, USPS)
• Email service providers
• Analytics platforms (Google Analytics)
• Customer support tools
• Messaging service providers (to deliver SMS if you opt in)

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Enforce our Terms of Use

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5 Data Security & Retention

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained while your account is active, plus 3 years after closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you opt out or request deletion
• Analytics Data: Aggregated and anonymized after 26 months

6 Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Request limitation on how we process your information
• Objection: Object to processing of your information for certain purposes

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the "sale" of personal information (which we do not engage in).

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and the right to object to processing.

7 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and gather information about how you use our services.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function (e.g., login, shopping cart)
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may limit your ability to use some features of our services.

Do Not Track

Some browsers support a "Do Not Track" feature. Our services do not currently respond to Do Not Track signals.

8 Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

If you believe a child has provided us with personal information, please contact us immediately at [email protected].

9 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will notify you by:

• Posting a notice on our website
• Sending an email to your registered email address
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes take effect constitutes acceptance of the revised Privacy Policy.

10 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]

Mailing Address:
Maddox Research
[Street Address]
[City, State ZIP]
United States

We will respond to all requests within 30 days.